At the beginning of April 2020, we formulated a brand new team within our arsenal. A team focused solely on coordinating and adjusting to the inevitable shipping service changes that would occur across the 100+ countries in which deliver to, due to the coronavirus pandemic.
This meant monitoring the pandemic in each country individually and alerting customers accordingly regarding the temporary changes in shipping and delivery that occurred, as a result.
The daily monitoring of case statistics, domestic postal transit rule changes, and international postal transit rule changes became a full-time position for numerous members of our amazing team here.
This turn of events has showcased to us just how adaptable we have become. Being able to shift priorities from one day to the next, has never been more valuable and has further bolstered both our team ethos and our logistical skillset.
Of course, we cannot forget that we are merely only the first tier of the shipping and delivery process. The immense adaptability exhibited by all of the postal systems and delivery personnel around the globe has astounded us beyond anything we could have envisioned.
As the case numbers in countries fluctuate, new lockdowns are continually being put into place with varying levels of restrictions.
To most destinations, both in terms of domestic shipping and international shipping, delays concerning 'estimated delivery times' are inevitable. When countries adopt lockdown procedures, the number of employees allowed to work within the postal organization is restricted to a minimum viable level, thus complying with the necessary social distancing rules. This means that mail processing times are substantially slower, and delivery of certain mail types is vastly reduced in terms of frequency of mail-carrier visits to certain areas.
We would like to thank all of our customers for your patience and understanding during these unavoidable postal delays. Equally an enormous thank you is required for every man and woman around the world working hard to transit and deliver our orders to you.