Publication Date: March 23, 2020
For the past month, we have refrained from making a statement on the global 'Coronavirus' (COVID-19) outbreak that mankind is currently grappling with, purely for the reason of gaining adequate clarity and understanding before doing so.
Having observed numerous countries overcome this virus by strictly following the necessary temporary changes in lifestyle, we are very confident that all other affected countries will follow suit and beat this outbreak shortly.
On that note, we kindly urge everyone to show strength during these unprecedented times and abide by the requests of your country's regulatory authorities.
At Icariin Health we have been diligently making all the necessary adjustments and are pleased to inform you that we will continue to serve all of our customers to the full extent throughout this period of unrest.
Our support team and warehouse staff in both our United States and United Kingdom locations remain committed to making sure that all queries are answered and all orders are dispatched.
With that said, all mail/postal operations around the globe are understandably working at a vastly reduced pace — from the frequency of warehouse collections to the speed and reach of delivery.
We therefore kindly ask that you frequently check the postal tracking link provided to you within your 'Shipping Confirmation' email, and please allow for extra time in respect of estimated/scheduled delivery dates.
Thank you to everyone & stay safe — from the unstoppable team here @ Icariin Health