My payment has declined, what should I do?

The payment side of our checkout is securely hosted by PayPal, however, that does not necessarily mean that you require a PayPal account to pay for an order. You can still pay using the card of your choice thanks to PayPal's Guest Checkout feature (more information here).

In terms of payment declines, there are two types of payment declines that can occur while checking out with an order; a decline from your bank, or a decline from PayPal. The following may assist in either case:

PayPal Declines

When Using PayPal's Guest Checkout:

If you do not already have a PayPal account and therefore are attempting to pay by card using PayPal's Guest Checkout however you are experiencing a payment decline, then this is usually because PayPal limits the total spend and/or the number of transactions a person can make with any given credit/debit card via their Guest Checkout. To resolve this, you can either try paying with a different credit/debit card, or you can sign-up for an account with PayPal, which is very quick and simple to do.

When Using A Fully Verified PayPal Account:

If you already have a pre-existing fully verified PayPal account yet you are still experiencing a payment decline, then please firstly check that all your card/bank details are current and correct within your PayPal account. If your card/bank details are current and correct within your PayPal account yet you are still experiencing a payment decline when trying to place an order with us, then this can usually be resolved with a 'PayPal-generated invoice' which is an invoice that we will create within our PayPal account, and have PayPal send directly to your email address. The vast majority of our customers that have encountered a PayPal payment decline while going through our store's checkout have subsequently been able to successfully pay a PayPal-generated invoice, which can be paid with either the card of your choice using PayPal's Guest Checkout or from your pre-existing PayPal account. Should you wish to receive a PayPal-generated invoice for your intended order, then please email us stating the number of bottles that you wish to order and your country of delivery (required for invoicing the appropriate shipping cost). Alternatively, you can contact PayPal and ask them why they are declining your payment.

Bank Declines

If you feel that your payment decline originated from your bank, then we would recommend that you contact your bank and tell them that you are trying to place an order with an online store but are experiencing a payment decline. Your bank will be able to explain the reason for the decline and will also be able to approve accordingly, at which stage you can then simply return to our checkout and proceed to place your order successfully. Please note that while we have warehouses situated both in the United States & the United Kingdom, our main head office is based in the United Kingdom, therefore all payments are processed in the United Kingdom by PayPal UK.